Sendrail is a logistics management platform enhancing last-mile delivery for logistics providers, retailers, and e-commerce businesses. Our platform simplifies the complex process of delivering goods, ensuring efficiency, cost-effectiveness, and superior customer satisfaction.
Sendrail collects, analyzes, and organizes real-time data on parcel status.
Problem
Most logistics industry in Nigeria experienced instances where couriers assigned to orders decline deliveries but accept orders from different providers, causing disputes, delays, and customer dissatisfaction. Additionally, Without proper software, logistics providers face challenges like inefficient routing, and customer service issues.
Design Process & Project Timeline
STAGE 1
Research
- Problem research
- Design strategy
- Business requirement
STAGE 2
UX Design
- User flow
- Information architecture
- Wireframe
STAGE 3
UI Design
- Creating a UI library
- Visual design
- Interactive prototype
STAGE 4
Final stage
- Review
- Feedback
- Support
Targeted Solution
Our objective was to create a logistics management software that can address these challenges effectively. The software included features for optimized routing, enhanced visibility, automated performance monitoring, and improved resource allocation. Furthermore, implementing a secure system that restricts couriers from accepting orders from different providers, enforcing contract compliance, will help eliminate disputes, reduce delays, and enhance customer satisfaction.
Customer Interface
Overview
This interface makes it easy for users to handle deliveries and logistics. Users can track and manage service requests, connecting with their chosen logistics providers and courier personnel. It offers real-time tracking, updates on delivery status, and a user-friendly design for a smooth experience in sending or receiving packages.
Problem
Logistics providers often face challenges with customers, including issues such as late deliveries, inaccurate tracking information, and communication gaps. Additionally, concerns related to complex processes and difficulty in coordinating deliveries can also pose problems for logistics providers in their interactions with customers.
Targeted Solution
Our goal is to improve the way logistics works by using simpler processes with tracking and communication system to create seamless experience for our users.
Courier Interface
